Key processes are most likely the things your business does every day.
This could go on. Depending on your business, these questions may matter more or less.
Key processes are the most important activities that produce a desired outcome.
The answer to each of these 'how' questions should include a fairly detailed description of the steps that are taken. Outstanding businesses describe their work processes with the expectation of standardization and replication. Ideally, these steps are intentional and linked to a measurement within your business process management system.Let's look at one of the questions above. The question, "How does your business manage inquiries from interested prospects?", wants you to describe what happens when someone calls your business looking for information. There is a range of ways this can be done. Typical responses might look like this:
The key process is defined- field inquiries from potential customers. The options of how to do it vary. Which business do you think is more successful at converting inquiries to customers?
Your business is doing this type of thing every day. If key processes are identified and standardized they can be improved. If they aren't, they are likely chaos. Chaos is a strong word, but it describes the absence of order.
Work processes are the building blocks of your business. Your product or service is important. But value can be created or destroyed long before the delivery is made. In the example above, you may never have been given the chance to provide it...and if it's not provided, payment is not collected.
Your business thrives or dies...on the back of how well you design and improve work processes.