Used correctly, business process management tools can improve focus, decrease complexity, and grow a business that meets customer expectations.
Management can be hard. Sometimes, everything seems more complicated than it should.
Learn and use business process management tools to get better, customer-focused results.
First, it is important to know what "process management" means. The Baldrige Criteria for Performance Excellence defines a process as:
"The linked activities with the purpose of producing a product (or service) for a customer (user) within or outside the organization. Generally, processes involve combinations of people, machines, tools, techniques, materials, and improvements in a defined series of steps or actions. Processes rarely operate in isolation and must be considered in relation to other processes that impact them. In some situations, processes might require adherence to a specific sequence of steps, with documentation (sometimes formal) of procedures and requirements, including well-defined measurement and control steps."
And, management means the organization, coordination, and focus of resources (including people, information, money, etc.) Basically, management is results-oriented continuous improvement within any resource limitations.
A process management tool is anything that can simplify a manager's understanding of the activities that create value. Good, smart managers use these tools to focus their teams and decide what they should (or shouldn't) be doing with the valuable resources within the business.
There are many different types of tools available. Think about it like you would the tool section in a home improvement store. You can choose a power tool. Or, you can swing a hammer. There are tools for measurement and tools for improvement.
Master the use of these tools on your way to better results:
Always keep in mind that business process management tools provide leverage. They make work easier. But, they don't do the work. There still needs to be a skilled manager interpreting information, making decisions, and planning activities.
As noted on the home page, intuition is good. Often, however, you need something else. Becoming very good at identify when to use a tool is a solid first step. This skill makes great managers stand out. Good managers still get results. Great managers get better results. And they get them faster through the use of tools.